Supercommunicators

Charles Duhigg is a Pulitzer Prize-winning journalist and one of the very best storytellers in the world when it comes to translating science into practical tools. This is the third Note I’ve created on one of his great books, and Supercommunicators might be his most important yet because it’s all about how to unlock the secret language of connection. Charles shows us that in every moment we’re actually having one of three conversations, practical (What’s this really about?), emotional (How do we feel?), or social (Who are we?), and the best communicators know how to match what the other person truly needs, to be helped, hugged, or heard. Big Ideas we explore include the three conversations, the four rules for meaningful connection, looping to understand as the #1 technique, how to approach tough conversations, and the ultimate rule beneath it all: LOVE.